Refund & Return Policy

Effective Date: 15th of April 2025
Last Updated: 18th of September 2025

Welcome to QuarkCodeAI.com (“we,” “us,” “our”). This Refund & Return Policy explains the terms under which refunds may be issued for purchases made on our website, https://quarkcodeai.com, including all digital software, plugins, and licenses developed by QuarkCode.

💻 1. Nature of Our Products

All products sold on QuarkCodeAI.com are digital software items — such as downloadable plugins, extensions, and licenses.
Because digital goods cannot be physically returned, all sales are generally final. However, we understand that issues may arise, and we do offer refunds under specific conditions (see below).

💰 2. Eligibility for Refunds

You may request a refund within 7 days of purchase if any of the following conditions apply:

  • The product does not function as described on the product page.
  • The product is defective or broken and our support team cannot resolve the issue within a reasonable timeframe.
  • You accidentally purchased multiple licenses of the same product.

Refunds will not be granted in cases such as:

  • You changed your mind or decided not to use the product.
  • You do not have sufficient technical knowledge to use or configure the plugin.
  • You purchased the product assuming it had features that were not listed in the product description.
  • Issues caused by third-party themes, plugins, or custom modifications beyond our control.

🧾 3. Refund Process

To request a refund:

  1. Contact us via email at support@quarkcodeai.com within 7 days of your purchase.
  2. Include your order number, product name, and a detailed explanation of the issue.
  3. Our support team will review your request and may contact you for additional information or troubleshooting steps.
  4. If approved, the refund will be processed within 5–7 business days to your original payment method.

⚙️ 4. Technical Support Before Refund

We encourage all customers to contact our support team first before requesting a refund.
In most cases, product-related issues can be quickly resolved with configuration assistance or updates from our developers.

📦 5. No Returns on Digital Downloads

Since our products are non-tangible digital goods, returns are not possible once the product files have been downloaded or accessed.
By completing a purchase, you acknowledge that you have read and understood this no-return policy.

🔄 6. Refunds for Subscription Renewals

If you are subscribed to an auto-renewing license or subscription, you can cancel your renewal anytime before the next billing date.
Refunds will not be issued for renewal charges that have already been processed.

🧾 7. Changes to This Policy

QuarkCode reserves the right to modify or update this Refund & Return Policy at any time without prior notice. Any changes will be posted on this page with the updated date.

📬 8. Contact Us

If you have any questions about this Refund & Return Policy, please contact us:

QuarkCode
🌐 Website: https://quarkcodeai.com
📧 Email: support@quarkcodeai.com